Refund policy

Last updated: November 10, 2026

We want you to love your wrapping paper. If something isn't right, here's how returns and refunds work.

Changed your mind (7-day cooling-off)

Under South Africa's Electronic Communications and Transactions Act, you may cancel an online order within 7 days of receiving it, for any reason. The book must be unused, with no pages torn out, and in its original condition. You pay the cost of sending it back to us. Once we receive it, we'll refund the full price of the book, and the original delivery fee, within 30 days.

Damaged or faulty items

If your book arrives damaged or has a printing fault, please email us within 7 days of delivery with a photo of the problem. Under the Consumer Protection Act you may return defective goods within 6 months of delivery. We'll replace the book or refund you in full, including delivery, at no cost to you.

What we can't accept

We can't accept returns of books that have been used, where wrapping sheets or gift tags have been removed, or that have been damaged after delivery, unless the item was faulty.

How to return an item

1. Email us at info@theblomcollective.co.za with your order number and the reason for the return.
2. We'll reply with the return address and instructions.
3. Pack the book securely so it isn't damaged on the way back.

Refunds

Refunds are paid back to your original payment method. Depending on your bank, it can take a few business days for the money to reflect.

Contact

The Blom Collective, 61 Saint Leger Road, Cape Town, South Africa. Email: info@theblomcollective.co.za